Terms of trade and privacy policy

Purchasing products from Hopewood

All products and services offered on the Hopewood website and all prices displayed are subject to change without notice. The prices for the goods supplied include GST.

By placing an order with Hopewood for any products and services, you are entering into a legally binding agreement with Hopewood Health Centre Pty. Ltd., on the terms and conditions set out herein.

In order to complete your order for any products from the Hopewood website, details of the goods you wish to order, your personal details, and credit card details for payment, must be entered into a secure Hopewood payment gateway.

Product availability

Should an item be discontinued or temporarily out of stock, the Hopewood team will contact you and provide you with the option to cancel your order and receive a refund in relation to any payments made by you for that order.

Postage and handling

Unless specifically stated by Hopewood, all products and services are priced in Australian dollars (AUD), and are intended for purchase and shipment within Australia.

For international orders please contact our Hopewood Marketing Team at info@hopewood.com.au in order to confirm the postage and handling charges before ordering, providing your credit card details for payment, or sending a cheque or money order. Postage charges vary according to the item(s) ordered.

The cost of delivery of Hopewood products purchased by you will be calculated at the time the product is ordered, and will be incorporated into the final price of the product.

Timing

Hopewood endeavours to deliver any goods, services, or merchandise ordered within 2 to 14 working days, from confirmation of your order.  If the goods are not received within this time, you should contact Hopewood at info@hopewood.com.au to notify the delay and ensure that the purchase has been processed.

Delivery delays

When a delivery is not possible within 14 days of an order being placed, for any reason, Hopewood will contact you, and provide you with the option to cancel your order and receive a refund for any payment made.

Jurisdiction

The law applicable to the Hopewood website and to disputes arising out of the Hopewood website is the law of the State of News South Wales, Australia.

Returns policy

You may elect whether to receive a refund or exchange in relation to any returned faulty product. Products are to be returned in “as new” condition, with a copy of the tax invoice/receipt and a letter of explanation within 7 days of date of purchase to:

Hopewood Health Centre Pty Ltd
PO Box 3038,
Wallacia
NSW 2745

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Hopewood takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.